Privacy Policy

We’ve always taken your privacy seriously and we will continue to do so. Our simple but thorough approach means that you don’t need to worry about us doing anything that might be considered detrimental to your privacy.

These include the following guidelines:


We are registered with the ICO and comply with the General Data Protection Regulations (GDPR) in all our dealings with your personal data.

Use and collection of personal information

You can visit our website by signing up or logging in to your account. Your account details are stored securely by us in a database with regular data backups. The users of the site have a logon id, email address, phone number and password stored in the database. They can belong to an organisation and invite other users into that organisation.

We may use this data:

  • To answer any queries you submit.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

We will never sell or give your data to third parties without your prior permission. We may disclose your personal information to third parties if we are under a legal duty to disclose or share your personal data, in order to comply with or meet any legal obligation.

Billing information

We handle payment of subscriptions via Stripe. Credit card details for subscriptions on smaller accounts are not stored in our database and there are merely communications values sent between the system and our Stripe credit card handling system. For details of Stripe’s GDPR statement visit:

Information stored relating to Amazon Alexa

  • Channel settings
  • Flash briefing feed - this data is stored for approximately 90 days before it expires. It is possible to have a longer file retention period on request.
  • Media files are stored in an Amazon S3 bucket. These are not specifically backed up. Files may be deleted at any time, but if left, they will automatically be stored for a period of 90 days before they are deleted.


We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation were of interest to you. Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

By using our site, you agree to our use of Cookies.


You have the right to see personal data (as defined by GDPR) that we keep about you upon receipt of a written request. Any request should be emailed FAO David Coveney to [email protected]